FAQ/Support

PAL tapes (the most common format in Europe) in VHS, VHS-C, S-VHS and 8mm videotape can be transferred to a DVD in NTSC (United States format). PAL DVDs cannot be created from PAL tapes.

No, this service is not available.

A DVD disc will play in almost all standalone DVD players in use today. If your DVD player was purchased after 2001 and can read DVD-R discs, it is very likely that your DVD player is compatible with DVDs.

If your Macintosh computer has a DVD-ROM drive and can play regular Hollywood DVDs, it is very likely that the DVDs will play on the Macintosh.

Digital Scrapbook will not work on a Mac...but savvy and experienced Mac users can still access movie clips by using third-party Mac applications. These applications convert DVD contents into a file format that can be edited using iMovie or other movie editing software. Click here to download the Mac Guide (PDF).

- DVD chapter menus with choice of DVD theme
- DVD case with chapter picture index - DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD

Yes, we will repair tapes and replace tape cases for tapes that were broken or damaged prior to shipment. Videotape repair services are available only with transfers and cannot be ordered separately.

- Color enhancements
- Reduction in scratches, dust, dirt and lint
- Cleaning, splicing and repair
- DVD chapter menus with choice of DVD theme
- Your choice of background music or original audio
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD

- DVD chapter menus with choice of DVD theme
- Slideshow of your images with your choice of background music. Each image will appear for about 5 seconds.
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 4-megapixel JPEG image files, ready to print or email

Absolutely! The media and reels or containers will be returned with the completed order.
Note: Movie film will be cleaned and spliced onto new 400 ft. reels. Your original empty reels will be returned.

For video to DVD orders, the service is strictly a transfer service. Footage will not be enhanced.

For film to DVD and slides to DVD orders, the footage and images will be enhanced, showing more vibrant colors and reduced scratches, dust and lint on the film surface.

No, you may not add your own music to a DVD. DVDs from film and slides include your choice of instrumental background music.
Listen to the music samples.

Yes, on Super 8mm we can transfer magnetic audio and on 16 mm film we can transfer only the optical audio from film.

To place your order, visit the Costco 1-Hour Photo center at Costco location near you.

The prices for DVD transfer service are listed on the services & pricing page.

Orders will be sent to YesVideo's processing facilities located in Santa Clara, CA and Atlanta, GA.

In addition to enjoying your favorite memories on DVD, you can now also view and share your DVD movies online. Our online service is designed to give you instant access to all of your videos from any computer. You can easily share straight to Facebook or send private emails with direct links to your favorite clips. Best of all it's completely free forever with any transfer service.

When you place your order at the Costco photo kiosk, make sure to enter your email address. You will receive an email message with instructions to view your video online. Learn more at share.yesvideo.com

To place your order, visit the Costco 1-Hour Photo center at a Costco Location near you.

You must place your order at Costco 1-Hour Photo. To save time, we encourage you to prepare your order online.
Customize your order and bring the printed form with your media to Costco 1-Hour Photo.

The transfer service takes about 3 -4 weeks. During the Christmas season and other holidays, we typically experience heavier order volume, which can result in longer service time. If you are ordering a DVD for a Holiday gift, we recommend that you allow extra time. Ask a Costco 1-Hour Photo technician for details.

If you have a wedding video or similar video recorded by a professional, you must obtain their permission for Costco to transfer the footage to DVD. Submit a signed copyright waiver form with the order.

Note that orders containing copyrighted materials, not accompanied with a signed copyright waiver form, will be returned unprocessed.

You can access the status of your order using our Online Order Tracking system or by calling 1-866-463-7694. You will need your order number.

Please allow the labs about a week to receive your order and enter it into the system. If your order is still not showing up, don't worry -- contact our support team and we will try to locate it for you.

Memory Share is YesVideo's online digital protection solution. Memory Share stores your transferred video files in two secure servers so you can recover them in case your videos become damaged or misplaced. In addition to security, Memory Share provides you with viewing and sharing features for all your Memory Share protected videos.

Memory Share is currently offered for orders placed through the YesVideo service at Costco.
Visit the About Memory Share webpage for more information.

Memory Share allows you to share your video with your friends and family through email, Facebook® or Twitter®. You can also order additional YesDVD copies of your video and ship them to a personal address.

Just locate the Screening Room Code found on the back of your YesDVD case and enter it at www.MyMemory Share.com. When you register your video, you can view it in the Screening Room – the sharing options are displayed in the red buttons above the video display screen.

You can also visit the Memory Share FAQ for further details on sharing your video through Memory Share.

If your order was placed through another retailer, unfortunately, you will not be able to access your video on Memory Share.